Capstone IT is assisting our client in hiring a part-time IT Project Manager.   You will play a pivotal role in managing the delivery of our services, ensuring projects are executed flawlessly, and refining internal processes to support our ambitious growth goals.  This is a client facing role where you will manage implementations of cutting-edge tools like HubSpot, Salesforce, Gong, and Clay.  We are looking for a PM that is passionate about building and maintaining client relationships.  This is a contract role (20-ish hours per week) with a strong possibility of a future full-time transition. 
Must be available 9a-2:30p T and TH.  

Key Responsibilities:

• Serve as the primary point of contact for clients, building strong relationships and effectively managing expectations.
• Lead the planning, execution, and delivery of client projects, ensuring timelines, budgets, and quality standards are met.
• Oversee project scope, manage change orders, and proactively address risks and challenges.
• Collaborate with internal teams and clients to align on deliverables and strategic priorities.
• Utilize tools like HubSpot, ClickUp, and Harvest to manage projects, track progress, and streamline billing workflows.
• Contribute to the refinement and execution of Standard Operating Procedures (SOPs), ensuring alignment with company goals and 100% operational effectiveness.
• Provide account management support, identifying opportunities for growth and additional services.
• Foster cross-functional collaboration to ensure seamless integration of services, particularly for technical implementations and optimizations.

Requirements:

• Experience:
• 5+ years in project management, with at least 3 years in a client-facing role.
• Prior experience in an agency environment is a strong plus but not required.
• Proven track record of managing complex, multi-stakeholder projects.
• Skills:
• Exceptional ability to build client relationships and manage expectations.
• Advanced project management skills, including scoping, timeline management, and change order processes.
• Proficiency with project management (ClickUp) and billing tools (Harvest), and familiarity with CRM systems like HubSpot.
• Ability to refine and operationalize SOPs for maximum efficiency.
• Strong problem-solving capabilities, with an ability to adapt to dynamic client and internal needs.
• Soft Skills:
• Excellent communication and negotiation skills.
• High attention to detail and organizational skills.
• Collaborative and team-oriented mindset.