Overview
We are seeking a Salesforce Architect to lead the design and implementation of enterprise Salesforce solutions that power customer-facing and user-facing systems. This role is ideal for a strategic thinker who combines deep technical expertise with a strong focus on customer experience, service quality, and scalable platform design.
You will play a key leadership role in shaping Salesforce architecture across Sales Cloud, Service Cloud, and Experience Cloud while driving measurable improvements in customer engagement and operational performance.
What You’ll Do
Salesforce Architecture Leadership
- Design and implement end-to-end Salesforce solutions aligned with business and customer needs
- Ensure architectural decisions prioritize usability, accessibility, responsiveness, reliability, and scalability
- Establish best practices for maintainable, high-performing Salesforce ecosystems
User & Customer Experience Design
- Collaborate with business stakeholders and UX teams to map user and customer journeys
- Translate experience insights into platform enhancements and architectural improvements
- Drive measurable improvements in engagement, satisfaction, and service outcomes
Platform & Integration Strategy
- Architect APIs and integrations that streamline customer support and service delivery ecosystems
- Design event-driven and domain-aligned solutions to enable personalized, consistent customer interactions
- Integrate Salesforce with enterprise systems, cloud platforms, and middleware solutions
Innovation & Optimization
- Identify and evaluate emerging Salesforce capabilities and customer experience patterns
- Lead proof-of-concepts and experiments focused on reducing friction, latency, and manual effort
- Improve operational metrics such as response time, first-contact resolution, and user satisfaction
Agile Delivery Enablement
- Contribute within an Agile Release Train (ART) environment
- Participate in PI planning, backlog refinement, and architecture alignment
- Provide guidance that enables incremental, customer-focused delivery
Mentorship & Collaboration
- Coach engineers, analysts, and product owners on customer-centric architectural practices
- Foster a culture of shared accountability, continuous improvement, and inclusive collaboration
What You’ll Bring
- 5+ years of enterprise Salesforce architecture experience (Sales Cloud, Service Cloud, Experience Cloud)
- Strong background in customer support, case management, and digital self-service platforms
- Experience mapping customer journeys and translating insights into scalable technical solutions
- Expertise in API design, event-driven systems, and modern integration patterns
- Familiarity with domain-driven design principles
- Understanding of operational and customer success metrics
- Strong communication skills and ability to align cross-functional teams
- Experience working in Agile environments; SAFe experience preferred